Introduction

At upperlabels (the “Website”), we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how Shenzhen Luohu District Leye Trading Center (“we”, “us”, or “our”) collects, uses, and protects your personal data when you visit our Website, https://upperlabels.com (“Website”), or use our products and services.

By accessing or using our Website, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms outlined in this Privacy Policy, please refrain from using our Website.

Information We Collect

We collect both Personal Data and Non-Personal Data from users when they interact with our Website. Below are the types of information we may collect:

Personal Data

Personal Data refers to any information that can identify you as an individual. We may collect the following types of Personal Data:

  • Account Information: When you register for an account on our Website, we may collect your name, email address, phone number, and other contact details.
  • Order Information: If you make a purchase, we collect details such as your billing address, shipping address, payment information, and order history.
  • User-Generated Content: If you upload any content (e.g., text, images, or designs) to our Website, we collect this content to process your requests.
  • Communication: Any communication you send to us, such as through email, forms, or chat, will be collected for customer support purposes.

Non-Personal Data

Non-Personal Data is information that cannot be used to identify you individually. This includes:

  • Cookies and Tracking Technologies: We use cookies to improve your experience on our Website. Cookies are small data files stored on your device that help us remember your preferences and optimize the performance of our Website.
  • Log Data: We automatically collect information when you visit our Website, including your IP address, browser type, device information, pages visited, and time spent on the Website.

How We Collect Your Information

We collect your information through various methods, including:

  • Account Registration: When you create an account on our Website.
  • Form Submissions: When you fill out forms or provide information via our chat service or contact page.
  • Cookies: When you use our Website, cookies collect data about your browsing behavior.
  • Purchases: When you place an order, we collect payment and shipping details.

How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide Services: To process your orders, fulfill your requests, and deliver the products or services you have purchased.
  • To Improve Our Website: We use your information to enhance the functionality, usability, and design of our Website.
  • Customer Support: To respond to your inquiries, provide customer support, and resolve any issues related to your account or orders.
  • Marketing and Promotions: To inform you about new products, promotions, discounts, or special offers. You can opt-out of marketing communications at any time by following the unsubscribe instructions in the email.
  • To Comply with Legal Obligations: To comply with legal requirements, resolve disputes, and enforce our agreements.

How We Protect Your Information

We take the security of your Personal Data seriously. We implement a variety of physical, technical, and administrative safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no data transmission over the internet is completely secure, and we cannot guarantee the absolute security of your data.

Sharing Your Information

We will not share your Personal Data with third parties, except in the following circumstances:

  • Service Providers: We may share your information with trusted third-party service providers who assist us in operating our Website, processing payments, and delivering products or services to you. These service providers are only allowed to use your information to the extent necessary to perform these services.
  • Legal Requirements: We may disclose your information if required by law, regulation, or legal process, such as a court order or subpoena.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and provide personalized content. By using our Website, you consent to the use of cookies in accordance with this Privacy Policy.

What Are Cookies?

Cookies are small data files that are placed on your device when you visit a website. They allow the website to remember your preferences and help improve your user experience. Cookies can be classified into the following categories:

  • Essential Cookies: These cookies are necessary for the functioning of the Website and cannot be disabled.
  • Performance Cookies: These cookies collect information about how you use the Website, such as which pages are visited most often, to help improve its performance.
  • Functional Cookies: These cookies allow the Website to remember your preferences and settings, such as language selection or location.

You can manage or disable cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of the Website.

Your Rights and Choices

As a user, you have the following rights regarding your Personal Data:

  • Access: You have the right to request a copy of the Personal Data we hold about you.
  • Correction: You can request that we update or correct any inaccurate or incomplete information.
  • Deletion: You can request the deletion of your Personal Data, subject to certain exceptions (e.g., if we are required to retain the data for legal reasons).
  • Opt-Out of Marketing: You can opt-out of receiving marketing communications by following the unsubscribe link in our emails or contacting us directly.

To exercise any of your rights, please contact us at info@upperlabels.com.

Data Retention

We retain your Personal Data for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting purposes. Once the data is no longer needed, we will securely delete or anonymize it.

Third-Party Links

Our Website may contain links to third-party websites or services that are not operated by us. If you click on a third-party link, you will be directed to that third party’s website. We strongly advise you to review the Privacy Policy of every website you visit, as we have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

Our Website is not intended for individuals under the age of 18, and we do not knowingly collect Personal Data from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we discover that we have collected Personal Data from a child under the age of 18, we will take steps to delete such information.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Revised” date. We encourage you to review this Privacy Policy periodically for any updates or changes.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Conclusion

By using our Website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. If you do not agree with any part of this policy, please discontinue your use of the Website.