Frequently Asked Questions

Ordering & Payment

What is the minimum order quantity?

We pride ourselves on offering no minimums for most of our products. We believe in empowering creators of all sizes, from a small project to a large-scale launch, without the need for a large upfront investment.

What file formats do you accept for custom designs?

For the best results, we accept high-resolution vector files such as .AI, .EPS, or .PDF. If you only have a raster file like a .JPG or .PNG, our design team can help you prepare it for production.

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payments via PayPal and other secure online payment gateways.

Can I get a physical sample before I place a large order?

Yes, we encourage it. We offer sample packs of our products so you can see and feel the quality before you place a large-scale order.

Products & Materials

What materials are your woven labels made from?

Our woven labels are crafted from 100% durable polyester threads. We use high-density weaves for an extremely soft, luxurious feel.

What materials are your cotton labels made from?

Our cotton labels are made from 100% natural cotton. This provides a rustic charm and soft texture, perfect for items that touch the skin.

Are your products safe for children's clothing?

Yes. Our materials are OEKO-TEX® certified to be free from harmful substances, making them safe for children’s clothing and sensitive skin.

Can your labels be washed and ironed?

Yes, all our labels are designed for durability. They are colorfast and can withstand countless washes and ironing without fading or fraying.

Shipping & Delivery

How long does production take?

Our standard production time is designed for efficiency without compromising quality. The total turnaround time will be based on your order size and shipping method. For an accurate estimate, please contact our support team.

Do you ship internationally?

Yes, we proudly offer worldwide shipping.

Design & Customization

Do you have an online design tool?

Yes. Our intuitive online design tool allows you to upload your artwork, choose your materials, and customize every detail to match your brand’s unique identity.

Can I upload my own logo or artwork?

Absolutely. We can work with your existing logo or a new design you have created. Our team will ensure your artwork is perfect for production.

What if I'm not a designer?

No problem! Our online design tool is perfect for creating professional-looking text-only labels. You can choose from a variety of fonts, colors, and symbols to create a unique design without any design software.