Frequently Asked Questions
Find answers about ordering, artwork, materials, proofing, production, shipping, and after-sales support.
If you still need help, please contact us before placing your order.
Ordering & Payment
Our MOQ depends on the product type, size, and format, but many custom label and tag options start from low quantities for sample runs, launch collections, and small-batch orders.
If you already know your size, quantity, and product type, the fastest way to get accurate pricing is through Get a Quote.
Yes. Unit pricing usually becomes more cost-effective at higher quantities.
If you are comparing a small test order versus a repeat order, let us know your target quantity range and we can help you choose the most practical option.
Available payment methods are shown at checkout and may vary by region.
Common options may include card payment and PayPal where enabled. If you have a special payment question before ordering, please contact us through Contact Us.
Yes. If you need an invoice, please tell us before or after payment and include your order number and billing details.
For custom orders handled through quoting, we can also confirm invoice details during the order process.
Yes. Small trial orders are a common way to confirm material, layout, and overall fit before placing a larger repeat order.
This is especially recommended for first-time custom orders.
Design & Artwork
Yes. You can send your own logo, artwork, care content, or layout reference.
To speed up quoting and proofing, please include the size, quantity, product type, shipping country, and deadline whenever possible.
Vector files such as AI, PDF, EPS, and SVG are preferred when available.
High-resolution PNG files may also work for some projects. Screenshots, compressed images, or low-resolution files may delay quoting or proofing.
For detailed guidance, please see Artwork Requirements.
Yes. We can help arrange text, symbols, and basic layout based on the information you provide.
For the fastest process, send us the content clearly and include any style reference if you have one.
Yes. We send a digital proof before production so you can review layout, text, sizing, and key details.
Production starts only after your proof approval.
A digital proof is a pre-production layout for your review.
It helps you check the main details such as text, spacing, size, orientation, and overall layout before we start manufacturing.
We can review Pantone references and do our best to match as closely as possible based on the product type, material, and production method.
Exact appearance may still vary slightly depending on the substrate, weaving, printing method, and finishing.
This depends on the product type, material, label size, and the amount of content.
If readability is critical, especially for care labels or small woven labels, we may recommend adjusting the size, simplifying the layout, or changing the material.
Products & Materials
Woven labels are typically produced using woven yarn-based materials designed for brand labels, neck labels, and premium garment identification.
Different weave types and finishes may affect softness, detail level, and final appearance.
Woven labels are created by weaving the design into the label structure, which is often preferred for a textured, premium brand look.
Printed labels place the design on the material surface and may be better for certain fine details, care information, or lighter-weight applications.
Cotton labels are made from cotton-based fabric material and are often chosen for a natural, soft, or handcrafted look.
They are commonly used by brands that want a more organic or casual brand presentation.
It depends on your brand style.
Woven labels are often chosen for sharper branding and a classic apparel-label look. Cotton labels are often chosen for a softer, more natural, or artisanal feel.
Yes. We produce care labels for garment information such as care symbols, fiber content, size, country of origin, and other compliance-related details depending on your market and product.
Yes. We offer custom hang tags in different shapes, sizes, paper options, and finishing styles.
Hang tags are commonly used for branding, pricing, presentation, and retail packaging.
Suitability depends on the label type, application method, placement, and garment use.
If your order is intended for babywear or children’s clothing, let us know in advance so we can suggest more appropriate options.
This depends on the label material and application method.
Some labels are designed for repeated garment use, while others are mainly for presentation or packaging. If washability is important, please tell us the end use before ordering.
Size / Fold / Backing / Application
We offer a wide range of standard and custom sizes depending on the product type.
If you are unsure, send us your intended placement and garment type, and we can recommend a practical size range.
Common options may include straight cut, center fold, end fold, and other fold styles depending on the product.
The best option depends on where the label will be sewn and how much information needs to be shown.
Available options depend on the product category and may include sew-on, iron-on, adhesive, or other application methods where applicable.
Not every backing or application style is suitable for every fabric or use case.
Yes. If you tell us the product type, placement, brand style, and whether comfort, durability, or presentation matters most, we can suggest a more suitable label or tag format.
Production & Proof
Production time depends on the product type, quantity, finishing requirements, and proof approval timing.
As a general rule, production starts after your proof is approved.
Proof timing depends on the complexity of the order, but digital proofs are usually prepared before production so you can confirm the details first.
If your order is urgent, please tell us your deadline before payment.
Yes. Changes can usually be made before production starts.
If the requested changes affect size, material, finish, or order setup, pricing or timing may also need to be updated.
Rush production may be available for eligible orders.
Availability depends on product type, quantity, finish, and deadline. If you need rush service, please contact us before payment so we can confirm whether it is possible.
Orders are checked based on the approved proof and production requirements before shipment.
If there is a quality issue or a mismatch with the approved proof, please contact us promptly after delivery.
Yes. In many cases, repeat orders are possible.
To make reordering easier, please keep your previous order information and approved design details available.
Shipping & Delivery
Yes. We ship internationally to many destinations.
Shipping options and timing vary by country, product type, and order details.
Once your order has been shipped and tracking is available, you can check the latest status on our Order Tracking page.
Tracking details are usually uploaded after dispatch.
Tracking is typically provided after shipment is processed by the carrier.
In many cases, tracking information is uploaded within around 48 hours after dispatch, but timing may vary depending on the shipping method.
This depends on the order type and shipping arrangement.
If you need split shipping, please ask before payment so we can confirm whether it is possible and how it will affect cost.
Customs duties or import taxes depend on the destination country, shipping method, and local regulations.
For some destinations or shipping methods, tax-included or prepaid options may be available where applicable. Final handling depends on the quoted shipping method and destination.
Yes. We can ship to France and other EU destinations.
Shipping and tax handling may vary depending on the channel used, so if you need a more accurate delivery and tax estimate, please provide your country, postal code, quantity, and deadline before ordering.
After-Sales & Policies
If production has not started yet, changes may still be possible.
Please contact us as soon as possible with your order details. Once production begins, changes or cancellations may no longer be possible for custom-made items.
Because most orders are custom-made, returns or refunds are generally not available once production has started.
However, if there is a verified quality issue or a mismatch with the approved proof, we will review the case and provide a suitable solution depending on the situation.
For full details, please see our Refund & Returns Policy.
Please contact us within the stated policy window and include your order number, clear photos, and a short explanation of the issue.
We will review the case based on the approved proof and the actual delivered items.
Custom-made orders are generally non-returnable after production begins.
This is why digital proof approval is an important part of the process before manufacturing.
If there is a verified mismatch between the approved proof and the delivered result, please contact us with supporting photos and your order information.
We will review the case and offer a solution based on the issue.
If you are unsure about material, size, fold, application, timing, or artwork, the best next step is to contact us with your intended use.
You can reach us through Contact Us and we’ll help you narrow down the best option.
Still not sure what to order?
Tell us your product type, size, quantity, deadline, and shipping country — we’ll help you narrow down the right option.
