Frequently Asked Questions

Ordering & Payment

What is the minimum order quantity (MOQ)?

MOQ depends on the product type and options. Many custom items can start from a small quantity so you can test before scaling. For the exact minimum, please check the product page or request a quote here: https://upperlabels.com/get-quote/
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Can I mix designs in one order?

Yes—mixing designs is possible in many cases. The key factors are whether sizes, colors, and construction are the same. Send your files and requirements and we’ll confirm the most cost-effective setup: https://upperlabels.com/get-quote/

Do you offer bulk discounts for larger quantities?

Yes. Pricing typically becomes more efficient as quantity increases, and we can recommend the best tier for your target unit cost. Start with a quote request: https://upperlabels.com/get-quote/

What payment methods do you accept?

Checkout shows the available payment methods for your region (commonly card / PayPal where enabled). For larger orders, alternative payment options may be available—contact us to confirm: https://upperlabels.com/contact/

Can you issue an invoice for my order?

Yes. Leave your billing details in the order notes or message us after checkout and we’ll assist: https://upperlabels.com/contact/

Can I order a small batch first before placing a larger order?

Absolutely. Most brands start with a small run to confirm size, color, and feel—then reorder once everything is perfect.

Design & Artwork

Do you have an online design tool?

Yes, you can customize directly on the product page. If you already have artwork, you can upload it instead.
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Can I upload my own logo or artwork?

Yes. Upload your file on the product page or send it through the quote form. Vector files are best for crisp results.

What file formats do you accept?

Preferred: AI / EPS / PDF / SVG (vector). Also accepted: high-resolution PNG/JPG. If you’re unsure, send what you have—we’ll tell you if anything needs adjustment.

I’m not a designer—can you help with the layout?

Yes. If you share your logo/text, desired size, and reference style, we can help set up a clean production-ready layout. You can also use our free templates if available on your site’s Templates page.

Will I receive a proof before production?

For custom orders, we can provide a digital proof/mockup for confirmation so you can verify size, placement, and color direction before production.

Can you match Pantone colors?

We can match colors based on Pantone references where applicable. For best accuracy, send Pantone codes and avoid screenshots or unclear color references.

How small can text be and still stay readable?

Readability depends on label size, weave/print method, and contrast. As a rule, larger size + higher contrast = better readability. If your design has tiny text, we’ll recommend the safest construction.

Products & Materials

What are your woven labels made from?

Woven labels are made with durable threads designed for long-term wear. Different weaves and finishes can change the look and feel. Explore options here: https://upperlabels.com/woven-labels/

What’s the difference between woven labels and printed labels?

Woven labels are built from threads—great for premium texture and durability. Printed labels rely on ink/print—often better for ultra-fine gradients or multi-color artwork depending on method.
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What are cotton labels made from?

Cotton labels use a soft, natural-feel fabric base. They’re popular for eco-leaning branding and a handmade aesthetic. Learn more: https://upperlabels.com/cotton-labels/

Which is better for premium branding: woven labels or cotton labels?

If you want crisp logo edges and a “built-in” premium texture, choose woven. If you want a natural, soft, organic feel, choose cotton.
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Do you make care labels (wash labels)?

Yes. Care labels can include washing instructions, fabric content, size, and country of origin depending on your needs.
Internal link: https://upperlabels.com/care-labels/

Do you offer custom hang tags?

Yes—custom hang tags are available in multiple paper types and finishes (e.g., matte/laminated/foil/emboss look depending on your selection).
Internal link: https://upperlabels.com/hang-tags/

Are your products safe for children’s clothing?

Many brands use similar label materials for kidswear. However, compliance requirements vary by country/market. If you have specific standards to meet, tell us your target market and requirements so we can recommend suitable options and provide material information where applicable.

Can labels be washed and ironed?

Most labels are made for everyday wear and care. Wash/iron performance depends on the application method and garment fabric. If your product needs high wash resistance, tell us your wash conditions and we’ll recommend the safest option.

Custom Options (Size / Fold / Backing / Application)

What sizes can I order?

You can customize size based on your logo layout and where it will be sewn/applied (neck, side seam, hem, accessories). If you’re unsure, tell us your placement and we’ll recommend a standard size that looks balanced.

What fold types do you offer for woven labels?

Common options include no fold (straight cut), center fold, end fold, and book fold (Manhattan fold). Each fold changes how the label sits and how much space your design has.
Internal link: https://upperlabels.com/woven-labels/

What backing/application methods are available?

Depending on product type, options may include sew-on, iron-on/heat seal style, or other application methods. Choose based on your garment fabric and production workflow.

Can you help me choose the right option for my garment?

Yes. Tell us: garment type, placement, whether you sew in-house or at a factory, and how you want it to feel on skin. We’ll recommend the best construction. Start here: https://upperlabels.com/get-quote/

Production & Quality

How long does production take?

Production time depends on the product type, quantity, and complexity. You’ll see estimated timing during the quote/confirmation process. If you have a deadline, tell us up front so we can advise the best option.

Do you offer rush production?

Rush may be possible depending on the item and current schedule. Share your required delivery date and location here: https://upperlabels.com/get-quote/

How do you check quality before shipping?

We do manual checks on key details like size, alignment, and overall appearance to reduce mistakes before shipment. If you have critical requirements (tiny text, strict color match), mention them so we apply tighter checks.

Can I reorder the same design later?

Yes. Keep your order number and we can reproduce the same specs. If you want to improve anything (size, color, fold), we can revise the next run.

Shipping & Delivery

Do you ship internationally?

Yes, we ship to many countries/regions. Shipping options and cost depend on destination and package weight.

How can I track my order?

Once shipped, you’ll receive tracking details. You can also check the tracking page if your site has it enabled: https://upperlabels.com/order-tracking/

Can you ship to multiple addresses?

Yes, multi-address shipping may be available depending on the order. If you need split shipments, tell us the number of addresses and country/region, and we’ll confirm the best approach: https://upperlabels.com/get-quote/

Will I pay customs or import taxes?

Import duties/taxes are determined by your local customs policies and are usually the buyer’s responsibility. If you need specific documentation, let us know before shipping.

After-Sales & Policies

What if I need to change my design after placing an order?

If production hasn’t started, changes may be possible. Contact us as soon as you can with your order number and what you want to adjust: https://upperlabels.com/contact/

What is your refund/return policy?

Custom products are made to your specs, so returns are handled differently from standard retail goods. Please review the policyFC policy page on your site and contact us if there’s an issue with production quality or order mismatch. (Use your policy link here.)

What should I do if my order arrives with an issue?

Contact us with photos/video and your order number. We’ll verify and propose a practical solution quickly: https://upperlabels.com/contact/